Buying a kitchen in the Czech Republic - easily possible?

Hello,

I am thinking about buying a new kitchen and have already been working with the kitchen planner on the Ikea website.

After recently visiting an Ikea store in Holland, I got the idea to also plan the kitchen on the Dutch Ikea website and noticed that it is cheaper there. Since I live in Bavaria, I also planned it again on the Czech website and behold, it is even cheaper there. Even if I had to rent a van to drive to Prague, the savings after deducting the costs would still be 1,200 euros.

But what happens if I buy the kitchen there, drive it home, and then find out during assembly that some parts are missing (screws, hinges, etc.) or even damaged? Can I get or exchange the missing or defective parts at a German Ikea store?

Although it is hard for me to wait, I would rather buy the new Metod series. It is supposedly going to be launched in Germany in June, but when can we expect it in the Czech Republic - does anyone know?

Best regards

Christian

On Facebook you can find:
Hello, is the Faktum kitchen Metodom available in the Czech Republic and when will it be replaced? Thanks
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IKEA Czech Republic Lucie, kitchen niche system method in the Czech Republic in the menu during the year 2014. Always informed in advance about all news and their inclusion in our offer, especially at the moments when we are ready to start their later sale.

Warranty: Consumer center helps with complaints

Rights. After purchases in the European Union (EU), customers have the same rights as at home: at least two years warranty, entitlement to repair or replacement. The problem is: customers must go to the retailer abroad where they bought the product, even with international chains that have branches in Germany. The foreign company parts are often independent. “This applies for example to MediaMarkt or IKEA,” reports lawyer André Schulze-Wethmar from the European Consumer Center (EVZ) Germany.

Help. If the retailer refuses, the EVZ helps: Tel. 0 78 51/99 14 80 or eu-verbraucher.de. There is a network of ECC-Net centers like this EU-wide. They advise consumers and forward the case to colleagues abroad. This is free of charge. “In two out of three cases we achieve a settlement,” reports Schulze-Wethmar. If the retailer is responsible, they must also pay the transport costs.

Documents. So that the EVZ can take action, buyers should have the complete address of the retailer, the purchase receipt, possibly a contract, and the written notification of defects ready. It is best to note the postal address of the retailer at the time of purchase.

Tip. Still try first at a branch in Germany. Many chains handle complaints EU-wide through their local branch. Where this is not the case, you can send the goods to the retailer abroad.

I have never experienced that assembly materials were missing. In Germany it somehow belongs to good manners to say that parts are always missing at IKEA.
Screws and such you actually always get for free at customer service.
The RATIONELL drawers in the Czech Republic are different from those in Germany. Therefore, an exchange of them in Germany is not possible at all.