Okay, I understand :-). I have no solution for this construction ...
IMHO, adding more insulation will not help. As long as you do not have a sufficiently large volume flow of exhaust air running permanently, the pipe will be cold on the inside despite insulation, because it is open at the top.
has a "condensate trap" - whether that makes sense or not is unclear.
It was correct to consider the condensate formation in the planning. However, the chosen solution does not work, my suspicion according to your sketch: The condensate trap is too high.
Layman's opinion:
You could have placed the exhaust on a (built-on) wall, then put a T-piece in the wall, condensate downwards, exhaust upwards. The condensate must not allow channel gases to enter your ventilation (AFAIK, it can be drained into the toilet cistern).
Better if someone who knows about this had planned it. Do you have any legal recourse? What was agreed? It somehow sounds like a makeshift solution with your consent ...???