5-year warranty expires, toilets installed too high

  • Erstellt am 2019-01-07 12:09:57

MayrCh

2019-01-08 06:48:09
  • #1
If anyone ever wonders again why prices in the construction trade develop the way they do: Here is another reason. Outrageous complaint, which binds time, resources, and often financial means.
 

ard_2

2019-01-08 09:30:05
  • #2


Wrong, there is no standard for the installation height of, for example, sanitary fixtures but recommendations from the manufacturers (I think this will be rather difficult here). Legally, defects must be reported within the warranty period, which is 5 years, then these claims expire. In the case of fraudulent concealment, it is different (which is not the case here).
Question to the forum here: Why shouldn’t I be allowed to complain about work that was done incorrectly and for which I paid good money. The plumber literally did a shitty job.
 

ard_2

2019-01-08 09:35:35
  • #3


I don't know how you work, but if someone botches something for me, sooner or later I get it blamed by the client, and I can't pass on costs for poor workmanship to the customers. You should actually know that as an engineer, too?
 

kbt09

2019-01-08 09:43:43
  • #4
Sorry, but this defect, if it is then defined as a defect, should have been reported after moving in. You yourself write that you felt uncomfortable immediately after moving in. And, precisely because there is no standard, but manufacturer recommendations vary between 40 to 45 cm, with the tendency toward 45 cm because people in Germany are getting taller, there should have been an agreed height. However, this does not appear to have been the case.
 

MayrCh

2019-01-08 09:52:09
  • #5
§434 Building Code Material Defect:

(1) [...] Insofar as the condition is not agreed upon, the item is free from material defects,

1. if it is suitable for the use assumed according to the contract, otherwise
2. if it is suitable for ordinary use and has a condition that is usual for items of the same kind and that the buyer can expect due to the nature of the item.

You have used the thing for 5 years? Where is the deviation from the agreed condition? Where is the material defect?


Yes, I know that. However, I also know that if someone, after 5 years shortly before the end of the warranty, forwards such a defect complaint drafted in such a manner to the in-house counsel with a hearty laugh.
 

chand1986

2019-01-08 10:06:32
  • #6


Your approach is extremely puzzling. I quote:

(Boldface mine)

Quiz question: What is that supposed to mean? If there is a defect, I complain about it as soon as possible. You are now saying you have felt uncomfortable with the toilet for 5 years, but only complain now?

Before the warranty expires, things like beams, sockets, etc. are checked. Vital points where a (developing) defect really makes a difference.

A toilet that one has sat on for 5 years without grumbling is light years away from such a category.
 

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