Window - Incorrect advice, wrong window product installed

I often have the feeling that you are a bit schadenfreude. Something can always go wrong, I know people who took a good construction company and a good site manager, and yet something went wrong.

No, it is not schadenfreude, I am just realistic!

People / builders decide on something. In this specific case, for individual contracting. And either you have the competence for it or not!

Every smartphone is researched more thoroughly than such investments.

Why didn’t the client go to a studio or to the window manufacturer and say, “Hey, great, show me the profile, what does it look like?”

You also get such samples to take to the construction site, can hold them against the light, etcetera.

Some people just need instructions for everything.

Very annoying, but you won't fix that without significant financial losses. You should have at least seen what you were ordering live or in the catalog beforehand. Unfortunately, this tip comes too late.

I also think you can forget about insurance (or your uncle). What was ordered was delivered. You also can’t really claim misadvice. After the conversation, you signed a written order and what is stated there applies. Bad luck. Sorry. Smooth films shine even more. That’s why hardly anyone uses them. They look artificial. Textured is common. Didn’t you have a sample of the film? The film was very important to us according to RAL and because of the profile shape, and we had samples for everything at home and looked at reference objects.

Ok, then you have no choice but to settle it within the family. Trying to handle it through insurance probably won't work, as it is not a technical defect. Just because you don't like it doesn't count at all in this case, especially if you only have that one sheet as an "offer/construction service description".

I wanted to settle it and now it says "I want my peace, I don't want to have anything to do with it" and threatens to move to Thailand with his wife! uh and now?

I also think you (or your uncle) can forget about insurance. What was ordered was delivered. You also can’t really claim misadvice. After the conversation, you signed a written order and what is stated there applies. Bad luck. Sorry. Smooth films shine even more. That’s why hardly anyone takes them. It looks artificial. Textured is usual. Didn’t you have a sample of the film? For us, the film according to RAL and because of the profile shape was very important and we had samples at home and looked at reference objects.

We have a color chart and he said these are exactly the windows we want. Now the shape and structure are completely different. We will probably hire a lawyer, I think!

A lawyer will not necessarily help you, the question is exactly what you signed in the order. Everything else will then be difficult to prove. Could you possibly upload some pictures? At first it seems that you received DB 703 instead of RAL 7016. Although a smooth RAL 7016 also shines a lot, DB 703 (I have something similar myself) appears "flatter," as it only contains iron mica.