The problem here is not that the basement is not within the thermal envelope. Rather, it is that the TE only recognizes the boiler room from all rooms located in the basement within the thermal envelope for inclusion in the heating load calculation!
You are not playing a quiet telephone game here, but are rather demanding far too much unreasonably from reputable companies if they are supposed to ignore the "unofficially heated" basement rooms in your imagination against the proper building application. If the basement builder thinks this nonsense idea came from the house provider, then of course he will throw it at them and not at you. You do NOT have a problem, YOU ARE the problem – talk to yourself!
Now, now, that’s starting to get rather rude!
The house is absolutely properly thermally separated from the basement. It is not unusual and is also in compliance with the Energy Saving Ordinance to have the heating insulated in the basement.
The basement will receive a U-value under 0.35 according to the component proof for low-heated rooms (12 to 19 degrees). It is also completely fine to install an infrared heater or a surface radiator connected to the air heat pump later in the rarely used hobby basement—that will be technically clarified in due time.
Buying a house and having the basement separate is also not unusual. With prefabricated houses, one usually does not commission a separate architect; that is all included in the services for the basement. The house builder also calculates €3000 for the additional costs of considering the basement.
I maintain that it is quite sensible if the two companies communicate directly with each other once and then determine what I, as the builder, may still need to commission additionally.