Shower tray damaged - various paint chips now

What do you want to complain about? You probably broke it yourselves, didn't you?

Hmm.. complain about defects possibly in the workmanship?

How can the paint get damaged?

I can still count on two hands how many times the tub has been used (never for bathing) or hair washed in the tub. And if you have no answer to my question, then please save yourself the trouble, thanks!

Are you 100% sure that no child or anything else had a hairbrush, the showerhead, or anything else fall on it?

Otherwise, it’s probably difficult to get through, I suppose.

How can the paint be damaged?

Something can fall on it, and then something chips off. Shower head, toy, hair dryer, wooden handle, glass jar.., The damage looks like that. Such a thing doesn’t happen little by little over time. Not from bathing either, even if you bathed every day. Since you probably don’t use the tub often, as you say, and it wasn’t like that at first, one has to assume the former. The tub itself is, at under 500€, really quite inexpensive in the enamel sector. … but you’re welcome to try.

Are you 100% sure that no child or anything else dropped a hairbrush, the shower head, or anything else on it? Otherwise, it's just difficult to get through, I think.

We definitely haven't used the tub at all for the last 6-7 months. It's standing in a corner, nothing can fall on it or anything like that, so it's about 2.5 m away from everything else, like the sink, for example.

And our daughter is 13, she has never used the tub.

Something can fall on it, and then a piece chips off. Shower head, toy, hairdryer, wooden handle, glass jar... The damage looks like that. This kind of thing doesn't happen gradually over time.

I saw the spot today where the paint was peeling off just a little, like a bubble, and then I picked at it, that's why it looks worse now.

That may sound unbelievable, but it's impossible for anything to fall on it. The shower head, for example, hangs on the wall in such a way that I don't even have to remove it when washing my hair; I just turn the water on and off.

I really can't explain it at all. When the first paint chip happened, I also first thought that one of the three of us might have done something, but now, good 6 months later and absolutely no use of the tub, it happened again...

I will ask the general contractor/plumber... but thanks for your assessment!

You can take a macro photo again. It looks like damage caused by a fallen object. Report what the installer said about it. Perhaps there was also pre-damage and the enamel only chipped now??? Blisters are quite unusual.

You can take another macro photo. It looks like damage caused by a fallen object.

It looks like this now because I rubbed/picked at it.

I have contacted our complaint officer at the general contractor and sent photos; she is now getting in touch with the plumber. We'll see..