Sealing problem with washbasin single-lever single-hole mixer 01092283

For some reason, you did not purchase the fitting from the installer

Erm, I don't want to start an off-topic fundamental discussion now. But I will contribute to clarifying this matter. The installer who recently replaced our toilet noticed that our washbasin had a crack and pointed it out. I told him that I already had a washbasin and asked him if he could give any recommendations regarding a fitting. He then listed some retailers in our area, and I noticed that he did not mention any hardware stores. When asked about this, he said that they (his company) only install products from specialist dealers. However, it is not required that the products must be bought from them. In the spirit of free market economy, the price or the best price-performance ratio still determines who gets the contract from me. Since the fitting would have been 60 EUR more expensive from this company, I simply did not buy it from them. Nevertheless, this does not make the installation order impossible or even immoral. The mason does not only lay bricks bought from him either. ;) In the end, he is only liable for his installation work – analogous for the installer.

The colleague should now come rushing and fix the problem and be liable for any warranty claims.

No, that is a misunderstanding. My idea of having the fitting installed by an installer exists independently of the current problem, because the note in the installation manual unsettles me, whether I am saving in the wrong place and will have to spend more money in case of a defect than I am paying now for installation by an installer. We are talking about premium quality here. I weigh how likely it is to suffer damage to the product within the 2-year warranty period, for which I would rather not be liable. If it were quite unlikely because it is a premium product, I would take the risk myself and install the fitting. But if it is quite likely, for example, that the control cartridge fails because it may not tolerate hard water very well, I would keep my hands off it from the start. As a replacement part, it costs 70 EUR.

Um, I don’t want to start an off-topic fundamental discussion now. But I want to contribute to clarifying this. The plumber who recently replaced our toilet saw that our sink had a crack and pointed it out. I told him that I already have a washbasin and asked him if he could recommend a faucet. He then listed some stores in our area, where I noticed he didn’t name any hardware stores. When asked about this, he said that they (his company) only install specialist retail products. However, it is not required that the products have to be purchased from them.

In the spirit of free market economy, it is still the price or the best price-performance ratio for me that decides who gets the contract from me. Since the faucet from this company would have been 60 EUR more expensive in purchase, I simply didn’t buy it from them. Nevertheless, this does not make the installation order impossible or even immoral.
The mason also does not only lay bricks that you have bought from him. ;) In the end, he is only liable for his installation work – similarly for the plumber.

Sorry, but that’s always how it is. People try to buy the material cheaply, fail with the installation, and the craftsman is supposed to install it, preferably under the table, and take on the warranty.

Craftsmen also want to earn money on the materials; everyone wants to make money. And by now, everyone should be aware that there’s always a bit more margin on products when bought in a brick-and-mortar store. If the thing breaks, the craftsman has to come five times in two years. That margin disappears quickly.

From my family circle, I’ve already experienced that when craftsmen come, they say OK, I’ll install the thing against invoice but with a liability exclusion for the material. And that’s where the problem lies. If water damage occurs, they shift the blame back and forth.

I would return the thing and order it from the craftsman. That would be too risky for me.

The problem is that according to German law, the craftsmen must also assume the warranty for the installed items, even though they had no margin on them and cannot fall back on the manufacturer/wholesaler due to lack of procurement from them. In the price calculation, he would therefore almost have to include a new part in his hourly wage, even though you do not get it from him. Then you shake your head again when he charges €100 per hour.

Would still ask you to share the cause once found.

I gathered my courage and tightened the crescent disc properly, and was able to tighten the fitting correctly with it.

1. it simply hasn’t been tightened enough yet and that’s why the faucet hasn’t been straightened

He should have been right... ;) :)

Moin Moin

it won’t be flush at hand-tight either.
Tighten the nut "normally tight," then it will fit.

Olli

FROM 01.02.2016


That’s done quick;)



Olli