Simmaer
2023-07-11 12:44:03
- #1
Hello everyone,
after my first post was sent into oblivion without comment, here is my problem again, this time with the request to tell me why the topic is being deleted!
I have a topic that essentially relates to Isarholz and Inles but is also of a general nature.
Maybe a brief word about Isarholz and Inles. I can only advise against buying your roller shutters here. A few highlights:
- After less than a year, no one knows anymore what was installed. A service technician has to come out and check.
- Offers are made that you then commission, only to be casually changed afterwards. They simply install what you explicitly did not want. The price naturally remains the same, even though something cheaper is installed.
- If you do not agree with the above business practices, you are insulted and the communication is stopped. The roller shutter is of course still broken.
Now to my question. Is there a regulation that wear parts in roller shutters must be replaceable without destruction?
Why I ask. The motors on two of our roller shutters have broken. The reason was probably a defective inverter, but that is another story. Now we wanted to have the motors replaced by Inles. It turned out that the cover must be cut open to replace the motor, because it cannot be removed. The guide rails and the end slat are one piece. Since we don’t want to have this junk again, because otherwise we would have to pay about €1000 again in case of the next motor failure, it was said that the end slat could be made two-part, so that the cover could then be taken out. However, after order confirmation, Rolltek withdrew this again and wanted to install the one-piece part again without consultation.
Is that just allowed? I come from automotive manufacturing and there are corresponding regulations. Otherwise, you would eventually have a car where you can no longer change the wheels. You just buy a new one.
Can you help me? Do I have to have this crap installed again?
Unfortunately, we are still under warranty, which is why reputable roller shutter builders do not dare to touch it. The guide rails are firmly connected to the window. In theory, everything including the window would have to be replaced.
I really hope someone can help me, because it concerns the roller shutter of my almost three-year-old daughter, which with these temperatures, of course on the south side, is no fun.
Best regards,
Tobias
after my first post was sent into oblivion without comment, here is my problem again, this time with the request to tell me why the topic is being deleted!
I have a topic that essentially relates to Isarholz and Inles but is also of a general nature.
Maybe a brief word about Isarholz and Inles. I can only advise against buying your roller shutters here. A few highlights:
- After less than a year, no one knows anymore what was installed. A service technician has to come out and check.
- Offers are made that you then commission, only to be casually changed afterwards. They simply install what you explicitly did not want. The price naturally remains the same, even though something cheaper is installed.
- If you do not agree with the above business practices, you are insulted and the communication is stopped. The roller shutter is of course still broken.
Now to my question. Is there a regulation that wear parts in roller shutters must be replaceable without destruction?
Why I ask. The motors on two of our roller shutters have broken. The reason was probably a defective inverter, but that is another story. Now we wanted to have the motors replaced by Inles. It turned out that the cover must be cut open to replace the motor, because it cannot be removed. The guide rails and the end slat are one piece. Since we don’t want to have this junk again, because otherwise we would have to pay about €1000 again in case of the next motor failure, it was said that the end slat could be made two-part, so that the cover could then be taken out. However, after order confirmation, Rolltek withdrew this again and wanted to install the one-piece part again without consultation.
Is that just allowed? I come from automotive manufacturing and there are corresponding regulations. Otherwise, you would eventually have a car where you can no longer change the wheels. You just buy a new one.
Can you help me? Do I have to have this crap installed again?
Unfortunately, we are still under warranty, which is why reputable roller shutter builders do not dare to touch it. The guide rails are firmly connected to the window. In theory, everything including the window would have to be replaced.
I really hope someone can help me, because it concerns the roller shutter of my almost three-year-old daughter, which with these temperatures, of course on the south side, is no fun.
Best regards,
Tobias