I want to be honest. I can understand the frustration of many citizens about the slow work of authorities. There are a variety of reasons for this. In the rarest cases, it is due to a lack of willingness to work by the people involved. Point 1) Building authority and flood of applications. Construction is going on like there is no tomorrow. The banks throw money at you. Every gap is being filled. Large numbers of demolitions as well. Applications are piling up. Point 2) is homegrown: The enormously rigid staffing table in the public service. Roughly now you have to start setting up the staffing plan for 2018. Positions that are not included there practically do not exist. If you want to hire people beyond the staffing plan, this is theoretically possible but practically impossible because decisions by the city council or district council or others are required to change it during the current year... By the time that is done, the year is over. Point 3): Substitutions. Let’s assume that office xy is well staffed according to the staffing plan and the positions are filled. But: Out of 10 employees, 5 are sick, four of them longer-term due to complicated issues. Now find a substitute, limited to the duration of the illness of... Theoretically possible, practically quite impossible. There are usually no substitute positions held open in the staffing plans either. So: de facto no backups. Point 4) Particularly annoying for the citizen. It is a hierarchical system. If cases are not watertight clear, none of the subordinate clerks want to take responsibility, but rather refer it to the superior. The bottleneck. Especially when the superior is a character-weak control freak who only trusts himself, pulls everything to himself, makes himself indispensable, and then goes on vacation and rehabilitation.---- Point 6) Centralization of processes. Best example, has nothing to do with construction, but you can see it well here: Federal Employment Agency. Only job centers left. Only large units. Telephone hotlines, call centers... The building permits should go back to the local level. (The processing of Hartz 4 etc. as well, by the way). A building must be approved at the town hall. District and regional government only in disputed cases. That would certainly be faster. In big cities, building affairs should belong to the level of district offices. Just a little excursion....Karsten