tecker2010
2017-01-31 21:07:25
- #1
To give a positive example... for us, everything went smoothly overall and we already had VDSL in the house on moving day. The completion notification from the subcontractor to Telekom would have taken longer (over 1 month, because the responsible employee was on vacation, tzzzzz), if I hadn’t called Telekom and played the sympathy card. Telekom itself then called the subcontractor (who had installed our APL) and obtained the completion notification. After 3 days Telekom called me and said they now had everything. I had already given the tariff (Magenta Zuhause M) and my move-in date to Telekom about 1 month in advance. Regularly calling and asking about the status also helps. The technician came as agreed and even called beforehand!