Debt assistance for my mother (EURIBOR)

What I posted first was the agreement and EVERYTHING and the most recent that the bank had. She said the rest would be with my mother, as my mother receives more documents than the bank. However, in my opinion, of course ALL essential information must also be with the bank, otherwise anyone could come and fabricate their own conditions. In any case, even if the interest rate was once at 10.8%, it should have steadily decreased since then and not, as in the example from 2014, remained constant at 7.5%. Then it wouldn’t be a variable loan. The lady said the interest rate can move MAXIMALLY by 1% up or down. But 5.5% is already a completely different story. I will now commission a lawyer to review it. One more question. Should we proceed with the refinancing now and only then consult a lawyer? I had the feeling that the bank lady was somehow nervous... and wanted to calm us down and then offered an appointment with the new head of the bank. Could it be that this new loan will be rejected? Like if you sue us, we won’t accommodate you. Then you could repay the loan with your own money but wouldn’t get a new loan with a low interest rate approved by us.

I have now contacted the consumer advice center. I am waiting for a response. If the suspicion should be confirmed, I will file a direct complaint with the Bundesanstalt für Finanzdienstleistungsaufsicht and, if necessary, contact a lawyer. If it really turns out that my mother paid too much and the interest rate was never adjusted, then I will go to the bank and explode with anger on site...

Anger is not a good advisor. Because with it you don’t get any further. Having a Plan B in your pocket is of course always helpful.

Whether the person you spoke to is really capable of assessing the case, no one can say here. Sometimes it may also be ignorance there.

In addition, of course, the bank cannot provide everyone with all information. (Powers of attorney etc...). Just assume that the bank has all the necessary documents.

However, I actually suspect that something was recorded incorrectly in the IT system back then. Whether there is a system behind it... I dare to doubt it.

If you make a big deal out of the matter, it may of course happen that the loan will not be extended. That is their right (even if the mistake is on their side). It wouldn't be any different elsewhere.

The Euribor and its level are publicly available and can also be reviewed for the past. Between 2003 and today, the Euribor fluctuated between 5.25% and -0.40%. But Google helps with that too.