So, unfortunately forgot to post the solution to the puzzle here:
It was partly as suspected that the terminals were swapped here: office, child's room, and bathroom.
In another case, the thing wasn’t connected at all (ground on the thermostat was not connected).
You really wonder if anything is checked nowadays at all, or if they just wait for the builder to complain and then fix it piece by piece...
Well, at least it’s warm now.
Thanks to everyone for the support, when you approach completely clueless they just present excuses anyway.
Regards
Stephan