Whether the controlled residential ventilation is a comfort gain, I don't know. We have one, and it's useless. We have now switched it off. Why? Quite simply because we have the opposite of too humid air. Namely, too dry. And that's just as bad for the respiratory tract, especially when you have children. Constantly dry noses, constantly scratchy throats, my daughters, who have been in the house since they were babies, had almost continuous irritating cough from autumn to spring. It only got better when we switched off the ventilation.
And fresh air from outside is still better than the air from the pipes. Even when the system was running, we constantly opened some doors and windows because the air from outside is simply more pleasant - especially after rain - it also smells completely different.
We now live in a single-family house built in 2008. Now we are building solidly (without any wall insulation) and the only ventilations we will have are in the bathrooms and in the utility room - decentralized.
...then I would have tried it once with an enthalpy heat exchanger. With the right air exchange rate, air that is too dry no longer plays a role. However, I don't know which brand you have installed. But the larger manufacturers all offer such heat exchangers as well.
What did customer service say about your problems? I would be interested.
By the way, in summer we also switch off the controlled residential ventilation - except on summer nights when it is a bit cooler outside. Here you can "suck" the cooler night air inside. And in the cold season: no manual ventilation necessary. In the morning, in the general hustle and bustle (bathroom, breakfast, children, etc.), before we leave the house, no 10 minutes of cross-ventilation necessary. Also, constantly fresh air in the bedroom. Even after showering, no manual ventilation is necessary. Also, kitchen odors (not just the phrases) no longer matter. From a purely economic point of view, admittedly, controlled residential ventilation probably does not pay off.
One more question: are you building again because of this?
Best regards