Maybe a picture of it would be helpful? It certainly can't hurt. Because it is a central ventilation, I am interested in how high the ventilation flow is, and whether any calculations have been done for how much it should be per room? During the internal commissioning, they placed foam rolls in the duct to make sure it was correct. With us, we could hardly hear anything. Except if we were standing in the utility room next to the unit. But that was a combined air-water heat pump/ventilation system. The installer also said that it could be noisy if the ventilation filters are not cleaned, but if it only runs for 1 month, I can’t imagine that.