Special request not fulfillable, although stipulated in the purchase contract!

  • Erstellt am 2014-11-02 20:41:02

Bauexperte

2014-11-05 10:38:11
  • #1
Hello Dirk,


And I wonder how it is assumed everywhere that BU/BT craftsmen operate outside the norm and cannot make mistakes ..!?

I already wrote that it is "at most" (meaning only) annoying – what is the BT supposed to do if he made a mistake, but because of the planned shaft, he can only go back? What would it bring the OP to insist on the approved planning? Exactly, nothing at all!

It is certainly not customer-friendly for the BT to react with a shrug. But it is equally wrong – at least from my point of view – to make a mountain out of a molehill ("I am slowly getting really annoyed and considering legal advice").


No, it was fundamentally right (see above). What is missing is the agreement on a "small" concession; nothing more ;)

Rhenish greetings
 

lastdrop

2014-11-05 10:47:47
  • #2


How high is this "damage" in euros?
 

DG

2014-11-05 10:49:34
  • #3
You can, for example, cancel the purchase contract, building expert.

Sounds stupid - but it works.



That is a very good question that must be answered, but cannot be answered without knowledge of the (re)planning.

Best regards
Dirk Grafe
 

Bauexperte

2014-11-05 11:03:01
  • #4
Hello Dirk,


Sure, no problem; although it is questionable here whether this minimal error would justify such a drastic measure. However, if a reversal had been the wish of the OP, she probably would not have agreed to the ultimately submitted draft ;)

Rhenish greetings
 

DG

2014-11-05 11:26:19
  • #5
The core question is whether the damage is minimal or not. From vague statements, such as that the customer is dissatisfied, etc., one can read anything and nothing, so this is all guesswork as long as no concrete plans are on the table.

On the other hand, you don't move a wall just for fun; you must have had a reason for it beforehand ... at least that would be my approach.
 
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