Tolentino
2025-06-22 21:30:12
- #1
Dear forum members,
Short: In the case of a house connection as part of a new build with self-provision of the sanitary service, is the warranty 2 years or 5 years?
In the specific case, the piece of pipe where the valve for the house connection is located is cracked (behind the water meter, so the house system, not the water utility).
Long version:
Last year, during the meter reading, we already noticed that there was water standing in the shaft. BWB people said that this was normal when it rains a lot (which it did last year) and that this actually does no harm to the installation, only for reading the meter next year it would be better if we pumped it out once.
Now, with the hot days and little rain, we thought we would pump it out. The neighbor had already pumped for several hours yesterday and today discovered that the shaft was full again. So we pumped it out again, and when the water level slowly reached just above the installation, you could already see that there was a current, specifically at my piping. We pumped further and first closed the valve in front of the meter. When the water level dropped slightly below the installation, we slightly opened it again. Then you could see that a jet was shooting out at the piece of pipe where the valve behind the meter is attached. Upon closer inspection, you could see a fine crack running through the entire threaded coupling.
Now the question would be whether this is still under warranty?
Short: In the case of a house connection as part of a new build with self-provision of the sanitary service, is the warranty 2 years or 5 years?
In the specific case, the piece of pipe where the valve for the house connection is located is cracked (behind the water meter, so the house system, not the water utility).
Long version:
Last year, during the meter reading, we already noticed that there was water standing in the shaft. BWB people said that this was normal when it rains a lot (which it did last year) and that this actually does no harm to the installation, only for reading the meter next year it would be better if we pumped it out once.
Now, with the hot days and little rain, we thought we would pump it out. The neighbor had already pumped for several hours yesterday and today discovered that the shaft was full again. So we pumped it out again, and when the water level slowly reached just above the installation, you could already see that there was a current, specifically at my piping. We pumped further and first closed the valve in front of the meter. When the water level dropped slightly below the installation, we slightly opened it again. Then you could see that a jet was shooting out at the piece of pipe where the valve behind the meter is attached. Upon closer inspection, you could see a fine crack running through the entire threaded coupling.
Now the question would be whether this is still under warranty?