peter___
2010-11-15 21:08:03
- #1
I have a Pax TONNES cabinet (with white glass panel)
Unfortunately, due to carelessness, 2 panels got broken.
Upon inquiry, Ikea simply stated that I can only purchase the entire package including the sliding door construction and 8 panels for 480 EUR. (a total of 3 packages)
I cannot understand that IKEA is not willing to offer the panels as spare parts for such an expensive and sensitive construction.
I am very disappointed. This has nothing to do with customer friendliness anymore.
Unfortunately, due to carelessness, 2 panels got broken.
Upon inquiry, Ikea simply stated that I can only purchase the entire package including the sliding door construction and 8 panels for 480 EUR. (a total of 3 packages)
I cannot understand that IKEA is not willing to offer the panels as spare parts for such an expensive and sensitive construction.
I am very disappointed. This has nothing to do with customer friendliness anymore.