You can’t know everything, and I have no problem with not knowing something.
I completely understand that, but you also have to admit that not everything works for laypeople without any knowledge.
Since it’s supposedly basic knowledge and both people are tech-savvy, it’s already surprising.
That is a completely different discipline. Electricians deal with electrical engineering; networks, apart from their electrical basics, mainly involve communications and information technology. Even most master electricians have never heard of that. And when it comes to the word "tech-savvy," I have become extremely cautious since participating in job interviews. Nowadays, anyone who owns a cellphone naturally calls themselves "tech-savvy" ... :rolleyes:
I don’t have that knowledge in this field either, but am supposed to have this basic knowledge?
You can’t have it, which isn’t a problem, but it’s not the fault of the technology for not working on its own.
You can at least offer a guess or a hint that might help solve the problem—regardless of (other) knowledge levels. In a group, that’s also called brainstorming.
In this context, that can very quickly lead to completely false connections being made. Brainstorming, however, is something entirely different. ;)