How can Ikea give a 25-year warranty on Faktum?

  • Erstellt am 2013-08-22 22:39:01

Sektionschef

2013-08-22 22:39:01
  • #1
Hello The question came to me when I read somewhere that after the release of the new Metod kitchen (probably mid-2014) there will still be Faktum products available for 2 more years. How can Ikea still give a 25-year warranty on Faktum when there will be no more Faktum products after 2 years, does anyone know? Regards Section Chief
 

IKEA-Experte

2013-08-22 22:57:01
  • #2
Look at the warranty conditions. IKEA decides in which form they fulfill the warranty:

"IKEA repairs the defective product or replaces it with an identical or comparable product. IKEA covers the costs for repair, spare parts, as well as the labor and travel expenses of the technician. Replaced parts become the property of IKEA.

If the product is no longer carried by IKEA, IKEA offers a suitable replacement product. If necessary, an appropriate monetary compensation may also be provided. repairs the defective product or replaces it with an identical or comparable product. IKEA covers the costs for repair, spare parts, as well as the labor and travel expenses of the technician. Replaced parts become the property of IKEA.

If the product is no longer carried by IKEA, IKEA offers a suitable replacement product. If necessary, an appropriate monetary compensation may also be provided. "
 

IKEA-Profi

2013-08-23 08:14:41
  • #3
The problem exists with many products that have senselessly long warranties. IKEA wants to convince customers of the quality of the furniture and may offer replacements, which usually DOES NOT mean that the customer gets the same furniture if something happens. One more reason to limit the whole thing to "reasonable" warranty periods, as it probably causes more trouble than joy...
 

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