SP-Man!
2020-05-16 15:46:28
- #1
We received new elements (1 window, 1 door) from a window manufacturer almost two years ago. Previously, we had also had Veka for nearly 40 years. Due to the convincing quality, we decided again on elements from this company. Elements of the series VEKA Softline 76 AD were installed.
Between the door and the window (transition), we have now noticed in the upper area that the gap is widening, so that it is now visually noticeable at first glance.
We are now concerned that the gap could increase over time, and even that consequential damage could occur (leakage, tension damage, etc.).
The window manufacturer informed us that this is "[…] an expansion joint […] which can change due to temperature-related expansion or contraction." It cannot be guaranteed that the gap – the visual impairment – will not increase further. The whole thing cannot be fixed/repaired, but only covered with an adhesive strip.
We are now wondering whether it really is an expansion joint or whether such extreme irregularities can occur over time and whether a repair is really not possible. Such a thing never happened with our old elements.
Masking the appearance with an adhesive strip is a "dirty" solution for us because this is not how we visually purchased the elements, and if the gap should get bigger, the adhesive strip could even come loose over the years.
I look forward to your support.
PS: Attached you will find pictures.

Between the door and the window (transition), we have now noticed in the upper area that the gap is widening, so that it is now visually noticeable at first glance.
We are now concerned that the gap could increase over time, and even that consequential damage could occur (leakage, tension damage, etc.).
The window manufacturer informed us that this is "[…] an expansion joint […] which can change due to temperature-related expansion or contraction." It cannot be guaranteed that the gap – the visual impairment – will not increase further. The whole thing cannot be fixed/repaired, but only covered with an adhesive strip.
We are now wondering whether it really is an expansion joint or whether such extreme irregularities can occur over time and whether a repair is really not possible. Such a thing never happened with our old elements.
Masking the appearance with an adhesive strip is a "dirty" solution for us because this is not how we visually purchased the elements, and if the gap should get bigger, the adhesive strip could even come loose over the years.
I look forward to your support.
PS: Attached you will find pictures.