kati1337
2020-04-28 09:27:27
- #1
Basically, the title is somewhat misleading; the reason for exclusion would rather be his reaction.
The following case:
A craftsman offered me a service on MyHammer. He is new on the portal (or operating with a new account) and has 0 reviews. So I searched for his company on Google and looked at the reviews.
They paint a more than confusing picture. There are some very old reviews, all very bad (1 star). However, these do not seem real to me. They mostly come from reviewers who have written only that one review about this company and nothing else. Therefore, I consider these either competitor tactics or other fakes. Following those are new, a whole battalion of positive fake reviews. The company has over 40 reviews. I only checked them randomly but would estimate over 90% are fake. You can tell this mainly because almost all 5-star reviews come from "people" who a) think ABSOLUTELY EVERYTHING and EVERYONE on Google is great, and b) that by coincidence all the people who think this craftsman is great also find the same ice cream cafe in xyz and the erotic massage studio in Hanover great. This is the classic signature of a Google profile that some marketing company has polished up.
I confronted the craftsman about the Google reviews.
His answer was simply, "Like fake news, I know nothing about it."
Somehow, now my sixth sense for caution tells me that I probably better not hire this craftsman. If he already reacts defensively to a simple inquiry about his Google profile, then I don’t know how well you get along with him if there should be any complaints about his work.
Moreover, I don’t consider his answer honest. People usually don’t write such fake positive reviews just for fun for someone. Companies usually pay for that, and therefore I am fairly certain that he knows about it.
Am I being too nitpicky, or is this understandable?
The following case:
A craftsman offered me a service on MyHammer. He is new on the portal (or operating with a new account) and has 0 reviews. So I searched for his company on Google and looked at the reviews.
They paint a more than confusing picture. There are some very old reviews, all very bad (1 star). However, these do not seem real to me. They mostly come from reviewers who have written only that one review about this company and nothing else. Therefore, I consider these either competitor tactics or other fakes. Following those are new, a whole battalion of positive fake reviews. The company has over 40 reviews. I only checked them randomly but would estimate over 90% are fake. You can tell this mainly because almost all 5-star reviews come from "people" who a) think ABSOLUTELY EVERYTHING and EVERYONE on Google is great, and b) that by coincidence all the people who think this craftsman is great also find the same ice cream cafe in xyz and the erotic massage studio in Hanover great. This is the classic signature of a Google profile that some marketing company has polished up.
I confronted the craftsman about the Google reviews.
His answer was simply, "Like fake news, I know nothing about it."
Somehow, now my sixth sense for caution tells me that I probably better not hire this craftsman. If he already reacts defensively to a simple inquiry about his Google profile, then I don’t know how well you get along with him if there should be any complaints about his work.
Moreover, I don’t consider his answer honest. People usually don’t write such fake positive reviews just for fun for someone. Companies usually pay for that, and therefore I am fairly certain that he knows about it.
Am I being too nitpicky, or is this understandable?