Hunter20nov
2013-12-11 08:36:51
- #1
Hi everyone,
Yesterday I apparently had a small success after all because someone from the parent company called. I explained the situation again and it was forwarded to someone who apparently has more authority. He said this shouldn’t happen and asked me not to contact the managing director because he has now personally taken over the matter and is arranging for me to get the money, as he agrees with me that even though the site manager wasn’t allowed to do it, it’s not my problem but the company’s. He sees it from the perspective of customer satisfaction and for that reason alone the issue is now being addressed.
In his opinion, the site manager did exceed his authority, but he is on his side since subjectively the site manager acted correctly because the customer is “king” after all, and site managers should be given some leeway in the future so that something like this does not happen again.
Besides, I have already successfully referred the company, and I looked doubly bad because I said that the company reacts quickly to problems like this. The branch manager saw it that way too.
Now I’m waiting two weeks; if nothing happens, I will still write to the managing director, but as it sounds, it seems positive for now. A small drawback is that things sounded positive before and then they backed off, but this time I have a branch manager on my side instead of a “normal” office worker... We’ll see.
Oh: Always write company etc. or paraphrase it because I don’t want to drag the company through the mud because of this thread. Hope you understand that. Otherwise, the company has always made an effort and I was also able to work well with the site manager. We had problems with the bathroom which were solved relatively quickly, a few other minor things too, just this one invoice. And I don’t give up quickly on things like this... Still sad that you first have to “threaten” to write to the managing director to get something done.
Yesterday I apparently had a small success after all because someone from the parent company called. I explained the situation again and it was forwarded to someone who apparently has more authority. He said this shouldn’t happen and asked me not to contact the managing director because he has now personally taken over the matter and is arranging for me to get the money, as he agrees with me that even though the site manager wasn’t allowed to do it, it’s not my problem but the company’s. He sees it from the perspective of customer satisfaction and for that reason alone the issue is now being addressed.
In his opinion, the site manager did exceed his authority, but he is on his side since subjectively the site manager acted correctly because the customer is “king” after all, and site managers should be given some leeway in the future so that something like this does not happen again.
Besides, I have already successfully referred the company, and I looked doubly bad because I said that the company reacts quickly to problems like this. The branch manager saw it that way too.
Now I’m waiting two weeks; if nothing happens, I will still write to the managing director, but as it sounds, it seems positive for now. A small drawback is that things sounded positive before and then they backed off, but this time I have a branch manager on my side instead of a “normal” office worker... We’ll see.
Oh: Always write company etc. or paraphrase it because I don’t want to drag the company through the mud because of this thread. Hope you understand that. Otherwise, the company has always made an effort and I was also able to work well with the site manager. We had problems with the bathroom which were solved relatively quickly, a few other minor things too, just this one invoice. And I don’t give up quickly on things like this... Still sad that you first have to “threaten” to write to the managing director to get something done.