Alpha Innotec heat pump failure

  • Erstellt am 2021-12-04 16:33:01

halmi

2021-12-05 16:46:17
  • #1
The 300€ was an additional charge to the standard commissioning. A maintenance contract is not required for the 5-year warranty.
 

Oetzberger

2021-12-05 17:54:55
  • #2
This is incorrect information. Quote warranty conditions: Furthermore, an annual maintenance of the heat pump is required, which can be carried out by a specialist technician or by ait-deutschland GmbH, in order to ensure efficient operation of the heat pump.
 

Stefan2.84

2021-12-05 17:55:42
  • #3
What do you pay for the maintenance contract?
 

Oetzberger

2021-12-05 17:59:43
  • #4
Further quote from the warranty conditions:

The average runtime must be at least 15 minutes for Fixspeed heat pumps and at least 30 minutes for inverter-controlled heat pumps. (This takes into account the winter and summer seasons, which then result in an adjusted average runtime)
 

halmi

2021-12-05 18:11:54
  • #5
No, it is not, nothing is stated in the conditions for me and I was also confirmed by phone that it is not necessary. It may be different now, my contract is almost two years old.
 

halmi

2021-12-05 18:16:22
  • #6
To prevent further discussion.

The extension cost us €250 net.

 

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