If with a large provider 1 out of 100 houses a year goes wrong, still 99 say everything was great. If with a small provider 1 out of 5 houses a year goes wrong, only 4 remain who can speak positively about him. Accordingly, the one bad opinion carries more weight and the provider will do everything to prevent it from happening in the first place.
The small ones don’t have a legal department for cease-and-desist declarations but must protect their good reputation solely through good work.
One must of course also say that there are still bad apples among the small providers.
Yes, one has to distinguish between the "small" and the "
too small": recommendable are owner
-led companies – not recommendable, however, are
only consisting of the owner companies (letterbox GCs) that assemble a subcontractor team for every order as if building a house were street soccer. A good general contractor, for example, is a builder with his own masons and concrete workers who cooperates with a fixed carpenter and regularly brings in the same plumbers, tilers, and electricians. Architects can also be good GCs – but not butchers who boldly try to enter the field sideways.
Therefore, just walk through new development areas with open eyes and ears and collect experience reports.
Yes, that is pretty much the best method for beginners, who are typically laypeople, to still achieve respectable hunting successes.