Hello everyone,
now I can at least give an update here.
The tiler was here and according to his assessment, the adhesion between the tile and the substrate was not sufficient. However, the tile under the stairs could not be removed.
In the end, the staircase builder had to dismantle part of the staircase to fix the problem.
Finally, I am now wondering who will bear the costs for dismantling the staircase. Do I have to cover them in the end, or the tiler, because he is ultimately responsible for the defect?
Thanks and best regards
Matthias