Brandt123!
2016-09-15 07:56:46
- #1
Hello,
we have built a house or are in the final stages. Now the staircase is being delivered. But now the company says that I did not order a railing for the stairwell (i.e., around the staircase) and that I now have to buy it separately because I did not order it (almost 2,000 euros).
Is it normal to buy a staircase without a railing? To me, that counts as a safety measure so that you cannot fall down from up there. I thought that was standard.
The contract literally states:
"Included in the standard delivery scope are the necessary stair railings with handrail (which ends at the step post), all required fasteners, and a surface treatment (clear)."
But the employee told me that by railing, they mean the railing on the stairs on which the handrail rests.
Does anyone have experience with this?
we have built a house or are in the final stages. Now the staircase is being delivered. But now the company says that I did not order a railing for the stairwell (i.e., around the staircase) and that I now have to buy it separately because I did not order it (almost 2,000 euros).
Is it normal to buy a staircase without a railing? To me, that counts as a safety measure so that you cannot fall down from up there. I thought that was standard.
The contract literally states:
"Included in the standard delivery scope are the necessary stair railings with handrail (which ends at the step post), all required fasteners, and a surface treatment (clear)."
But the employee told me that by railing, they mean the railing on the stairs on which the handrail rests.
Does anyone have experience with this?