Rational excerpts - extraction rails

Thank you, Ikea expert, that sounded different from the info in Essen.
(Yes, I really miss the nice gentleman there at the customer service desk. Haven't seen him for a long time, I wonder if he's retired?)

I definitely have to look for the invoices. It dragged on.
First, we exchanged fixed shelves for pull-outs. Then we replaced the old ones with soft-closing ones after all.
And then I added a few more in between to make better use of the space.
If I'm lucky, a purchase could have been made before the appointment.
However, back then the announcement of Metod was our starting signal for the renovation.

Are you absolutely sure that such movable parts are also covered by the 25-year warranty?
I know this from new buildings. For example, pumps are not included in the 5-year warranty.

The warranty applies to RATIONELL full extension drawers without any restrictions.

In case of emergency, you can try to get springs for the Quattro slide from Hettich. The OEM versions of the full extension drawers for IKEA are based on these. Maybe it will fit.