Flooring Ter Hürne Avatara Multisense

I would like to speak up on this topic after a long period of restraint.
If you look at the product designation, this type of flooring should be classified under laminate floor elements.
"Avatara design floors are characterized by the highest quality made in Germany. (Personal note: Meaningless!)
All Avatara design floors come with a 20-year warranty for residential use and a 10-year warranty for commercial use."

I am not a lawyer, but my professional experience shows me that the definition of "warranty" carries more legal weight than "merely" the term "guarantee" (which, however, was not specified here).
Because the term "warranty" applies regardless of use, for guarantee the contractually stipulated use (for example, usual residential conditions but also a sufficiently dimensioned dirt-trapping mat) is required for recognition of the complaint. This must be proven by the claimant – an almost impossible task, especially over a longer period. Moreover, in the case of scratches, among other things, the continuous use, i.e., use, of a dirt-trapping mat must be proven. How is that supposed to work, please??
With "warranty," the matter looks different again!
Recommended procedure:
Before taking on the cost of legal proceedings or legal counsel, one should definitely have checked whether the flooring meets the requirements arising from DIN EN 13329.
This can be checked, for example, on an uninstalled element. Be careful: some manufacturers work with institutes that issue the certification. Don’t hit the dog that protects you...
However, when taking sample material from the installed area, caution is necessary again, as the conditions and requirements according to DIN EN 13329 only apply to the delivery condition of floor elements!
Here, only the opinion of the publicly appointed expert for this type of flooring helps, whether the results determined by a test on uninstalled elements also apply to those already installed.
To put it briefly once more:
1. What is written in the product data sheet is decisive! There, the binding load profiles are specified.
2. No legal effort without knowing the facts through testing the disputed material. These are the circumstances in connection with the floor elements. Few people know that scratches must be clearly distinguished from "optical markings." What is the difference? Well, scratches can be marked by running a fingernail at right angles over such a structure. If one catches, it is a scratch. If it does not catch, it is an "optically visible marking."
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Regards to everyone: KlaRa

Hello everyone,

In our new building, we installed the Avatara Landhausdiele grand edition in Eiche Juno in the basement. Unfortunately, I only found your thread now. So far, we have only one defect (we moved in last week), but the floor always looks dirty. When the light shines on it, you can see stains everywhere, and I have to wipe it several times a day. Mostly water stains, because our youngest son is currently drooling.
That can’t be right.
I’m thinking of initially contacting our dealer, but I already bought the floor in 2022 and fear it is out of warranty.
I would be interested in your further experiences and negotiations with the manufacturer.

Best regards

Hello,
now we have also fallen for it and had a vinyl floor from TerHürne - Design Bodenbelag Avatara 3.0 installed. We even went to the specialist dealer in our town. We told the salesperson that we needed a durable floor covering because our grandchildren often visit us and we didn’t want any holes or scratches on the floor. This salesperson recommended the Avatara because it was supposed to be especially resistant. And now we only have problems. Just as reported here, there are streaks on the floor from cleaning and there are already scratches. Just as described, the salesperson came to our home and was also stunned at how the floor looks and called the representative. The representative, who was here 3 weeks ago, told us all sorts of things, that I just needed to wipe dry and that he didn’t know what we had dragged around on the floor and that we were very sensitive. In short, it was quite rude what this representative accused us of and on top of that, if we hadn’t chosen such a smooth floor, we wouldn’t have any problems.
Regards
Soni Lang