In any case, contact Ikea again with pictures, and if they refuse, I would take the next step with a lawyer. Until it is clarified where the damage comes from.
Because simply laying a new carpet also costs money. And if it is the lamp, it is also important for all other owners to know, right?
Yes, I will report. I had already described the incident to IKEA and sent all the photos, but then came the response that they cannot consider the damage because they assume it was not the lamp. Maybe I should actually send it to [Galileo] or to [die Akte... deckt auf]. I certainly will not cover the damage myself, that's what liability insurance is for. But I do not see why they should pay for it. I am now waiting until the end of the week for hopefully a positive response from IKEA or at least a proposed solution. I also wrote that I would otherwise take legal action. I really find it a shame that they don't even take a closer look at it. I even approached the managing director and sent him an email. Sometimes it helps. I myself also work in a large company, and with us every customer is treated courteously when there are problems. Let's wait and see. Then I suppose I will have to publish it publicly that IKEA does not consider this damage, although I swear on the lives of my horses that it was the lamp. But that doesn't help either. Best regards and thanks for the responses.
Let's wait and see. Then I guess I'll have to publish it publicly that Ikea does not cover this damage, even though I swear on the lives of my horses that the lamp was the cause. But that doesn't help either.
I'm sure there are already a lot of shaky knees in Wallau... ;)
I am confused that the circle seems to be larger than the base of the lamp? Or does it have glass or something down there that you can't see in the photos?
That is probably also the reason why ikea has so far been resistant.
Oh man, can't you maybe imagine that materials like metal and fabrics (whichever) in connection with the carpet material could lead to a color effect/discoloration?
Do you perhaps know the FOG effect (fog effect) in apartments? White walls that suddenly turn black?!?!
For a long time, residents were thought to be crazy! But then it was found out that it is the emissions from PVC floors and stuff like that that cause it.
But then we'd rather call Galileo when someone here seriously tries to present something with picture evidence...
Yeah right, then you'd rather chat in the forum with spammers you don't recognize and one-hit wonders who have been around for a year posting advertising domains... No guys, yeah sure... (see there, I won't post the links because the admin will soon delete them anyway)