Smarthome Somfy j4 io - Z-louvers on the switch sensor blocked.

Dear forum,
I hope I’m in the right place here and you can help me?

I have 11 blinds with Z-lamellae installed and connected on my house, each with the motor "Somfy J4 protect". Unfortunately, I made a programming mistake with one blind in the kitchen. I forgot to turn off the fuse for this kitchen blind and during the programming of another blind in the basement, the lamellae accidentally reached the switch sensor. According to the manual, this is exactly what should be avoided with Z-lamellae.

Since then, the Z-lamellae are extremely tightly pressed against the bottom of the motor. After a double power interruption and pressing the Prog button and subsequently pairing the transmitter by clicking the "Down and Up" buttons simultaneously or by pressing the Prog button alone, I still hear the rocking movement of the motor, but the blind no longer releases from the sensor. That means I can program or learn the transmitter (confirmation by rocking is audible but not visible), but I can no longer adjust the lower end position. When I touch the switch sensor by hand, it lies very firmly on the top Z-lamella.

I have only found an option for reset or double power interruption in the lower end position and according to the manual it should of course only be carried out at a distance of at least 30 cm or more from the switch sensor.

My questions:
Is there a double power interruption in the upper end position?
Can I operate the sensor by hand so that the blind moves down?
Do you have any idea how I can release the blind from the switch sensor again?

Thank you very much for any tips and help.

Best regards
Konrad

Hello Konrad,

I am currently struggling with the same problem, have you found a solution?

Best regards,
Frank

Hello Konrad,

I am currently struggling with the same problem, have you found a solution?

Thank you very much,
Frank

Hello,

for me it worked as follows:
1. One person pulls the slats firmly down from the sensor so that they no longer touch the sensor. The slats must no longer touch the sensor! Pull down with force!
2. The other person simultaneously performs the double power interruption.

Result:
The slats return to their initial position and are no longer pressed against the sensor.

I hope this explanation helps.
Regards