stoffeli
2013-04-15 22:39:02
- #1
Hello everyone
The following situation:
We have started extension/renovation work on two sides of our house.
Extension 1 (north side) is a stone construction and practically completed. Among other things, the windows have been installed,
which have an exterior reveal of 7cm (measured from the roller shutter guide rail). This was planned this way and we also like it.
For extension 2 (wood construction, south/east side) we have now ordered windows from the same window supplier, which were recently delivered and installed. Now we have noticed that these windows were installed flush with the exterior facade (so no reveal). A subsequent review of the offer shows that the width of the roller shutter box was incorrectly specified, so that installation with the appropriate reveal was not possible without an additional internal construction (battens). This was not noticed by us nor by our architect (who reviews the offers before signing). However, I must say that from my point of view the offer is unclear/misleading because this dimension is not clearly visible:
- The dimension is given without a drawing, and instead of the usual(?) dimension indication width x height, height x width was used.
- You can derive the width by taking the dimension of the height from another view (on another page).
I basically believe that as a customer one should be able to assume that a specialist shop delivering windows for a house (e.g. two offers separated in time) drafts the offers in such a way that a layperson (us) can assume that the windows can each be installed consistently (so that we see identical exterior reveals).
What is your view on this?
Is there room for negotiation? Or is the contract absolute, even if unclearly formulated/presented and not according to the windows already installed on extension 1?
Regards
Chris
The following situation:
We have started extension/renovation work on two sides of our house.
Extension 1 (north side) is a stone construction and practically completed. Among other things, the windows have been installed,
which have an exterior reveal of 7cm (measured from the roller shutter guide rail). This was planned this way and we also like it.
For extension 2 (wood construction, south/east side) we have now ordered windows from the same window supplier, which were recently delivered and installed. Now we have noticed that these windows were installed flush with the exterior facade (so no reveal). A subsequent review of the offer shows that the width of the roller shutter box was incorrectly specified, so that installation with the appropriate reveal was not possible without an additional internal construction (battens). This was not noticed by us nor by our architect (who reviews the offers before signing). However, I must say that from my point of view the offer is unclear/misleading because this dimension is not clearly visible:
- The dimension is given without a drawing, and instead of the usual(?) dimension indication width x height, height x width was used.
- You can derive the width by taking the dimension of the height from another view (on another page).
I basically believe that as a customer one should be able to assume that a specialist shop delivering windows for a house (e.g. two offers separated in time) drafts the offers in such a way that a layperson (us) can assume that the windows can each be installed consistently (so that we see identical exterior reveals).
What is your view on this?
Is there room for negotiation? Or is the contract absolute, even if unclearly formulated/presented and not according to the windows already installed on extension 1?
Regards
Chris