leschaf
2023-09-09 21:34:08
- #1
Hello everyone,
we are currently renovating a house and in this context are having the entire water installation including heating etc. newly installed by a small company.
We had some back and forth about which radiators to choose and ultimately decided on radiators with a flat surface (Model X). We gave the approval for this at the end of May (signed offer with exclusively Model X).
At the end of June, we then had the hydraulic balancing done externally. For this, we requested and also received the order confirmation for the radiators from the installer.
Now the installer has installed the first radiators, and of course they are different from those in the offer (Model Y). On the order confirmation (which we, trusting that “he had already ordered the correct ones,” did not check again but forwarded unseen) it says Model Y.
The installer now naturally takes the position that he sent the order confirmation and we should have reacted. He also claims that at the end of June on the construction site we told him that Model Y was also okay – which is simply not true (hopefully he is just confusing something and not intentionally making false claims).
Our architect has never seen the order confirmation, since we took care of the hydraulic balancing ourselves. She now says that because of this order confirmation it is no longer solely the installer’s fault.
However, we believe that the order approval expressed our intention for Model X and after that we are actually not obligated to check the installer’s order for errors?
Does anyone have experience whether the architect’s statement is correct or if we can demand a correct delivery? We are meeting on site on Monday to discuss this.
The situation is not a disaster, it’s about 5 out of 13 radiators, but as a result we now have 2 different types of radiators in the house. Also, it’s somewhat a matter of principle. The installer had previously laid a pipe incorrectly and damaged our wooden floor, and drilled through the (old) screed on the ground floor for a pipe, which according to the architect is not allowed because you can’t lay tiles on it now (which we had not planned to do either).
Thanks for your assessment
we are currently renovating a house and in this context are having the entire water installation including heating etc. newly installed by a small company.
We had some back and forth about which radiators to choose and ultimately decided on radiators with a flat surface (Model X). We gave the approval for this at the end of May (signed offer with exclusively Model X).
At the end of June, we then had the hydraulic balancing done externally. For this, we requested and also received the order confirmation for the radiators from the installer.
Now the installer has installed the first radiators, and of course they are different from those in the offer (Model Y). On the order confirmation (which we, trusting that “he had already ordered the correct ones,” did not check again but forwarded unseen) it says Model Y.
The installer now naturally takes the position that he sent the order confirmation and we should have reacted. He also claims that at the end of June on the construction site we told him that Model Y was also okay – which is simply not true (hopefully he is just confusing something and not intentionally making false claims).
Our architect has never seen the order confirmation, since we took care of the hydraulic balancing ourselves. She now says that because of this order confirmation it is no longer solely the installer’s fault.
However, we believe that the order approval expressed our intention for Model X and after that we are actually not obligated to check the installer’s order for errors?
Does anyone have experience whether the architect’s statement is correct or if we can demand a correct delivery? We are meeting on site on Monday to discuss this.
The situation is not a disaster, it’s about 5 out of 13 radiators, but as a result we now have 2 different types of radiators in the house. Also, it’s somewhat a matter of principle. The installer had previously laid a pipe incorrectly and damaged our wooden floor, and drilled through the (old) screed on the ground floor for a pipe, which according to the architect is not allowed because you can’t lay tiles on it now (which we had not planned to do either).
Thanks for your assessment