IKEA PAX wardrobe sliding door hanging is incorrect

Hello everyone, I have assembled the new Pax cabinet and now notice that the door suspension is not like in the Duisburg branch. I cannot slide the front doors over the other doors. The left suspension is, in my opinion, completely wrong. It simply does not allow the doors to slide over each other. The suspension does not look like a U but the left side is closed! Does anyone have any idea how I can solve this problem? Regards Gurch

Hello, can you please upload photos of it to the gallery?

Hello everyone,
I have uploaded two pictures

Best regards

Gurch

Could it be that you installed the KOMPLEMENT sliding door damper, but not all the cabinets in EH Duisburg had one?

Hello,
This is not due to the sliding door damper. The left side of the hinge is closed - the inner door cannot be pushed through there! I don’t know why there are once again several types of hinges, but I am not being informed about it.
I think I have to remove the hinges, exchange them, and reinstall them.
Does anyone know where I can contact Ikea about this?

Best regards

Gurch

The photo only shows a part of the damper. The customer service is always responsible.