Legurit
2015-12-16 00:27:58
- #1
Faith in salespeople is like with all other professions... there are good ones and bad ones. I would assume that most are highly commissioned and accordingly try to sell and react accordingly when the customer does not buy, even though a lot of effort may have been invested. One must not forget that they certainly know every customer archetype by now. We had mixed experiences with the big GÜs... we noticed that everyone has to operate somewhere within the program’s framework and that you can unsettle them a bit with questions outside of that - for example, can we also get KS interior walls? What do you answer then? a) you simply say “no - not in the program” b) you explain why it’s nonsense anyway in the hope that the customer believes you Both are suboptimal answers - certainly something a salesperson knows as well and is correspondingly annoyed about. Honestly, so would I be... With Stadt-Land Haus, we felt very honestly treated within the framework, even though the salesperson was a bit slimy - what didn’t fit was the somewhat awkward way of planning the floor plan. With Viebrockhaus, I think the salesperson was simply overworked and somewhere didn’t want to deal with our questions about the heating concept - looking back, we were also a bit unfair to him there. The newer Viebrockhaus houses apparently work well with the air-water heat pump. The Helma salesperson seemed to be the most competent and experienced. He immediately planned a flat 50 more power outlets and openly pointed out the weaknesses of the materials and construction service description. Here it then failed because of the bad reviews online. We had a maximum of 3 appointments alone. It took us about 14 months from the first idea “we could build” - with all detours through used property viewings, fairs, etc. pp. - until the signature.