philipp1990
2024-01-02 09:31:19
- #1
Good morning, we currently have three problems with our general contractor. We took over our house in November 2021.
How would you proceed? In advance, the general contractor no longer responds to our emails / does not react anymore.
1. We received an energy certificate in which the roof windows are specified with a UW value of 0.9. This value only applies to triple-glazed windows. We were installed double-glazed windows. After we complained, the general contractor simply sent us a new energy certificate with a UW value of 1.3, which corresponds to double-glazed windows.
2. Our wallpaper is coming off the wall; we were told someone would get in touch, but until today this has not happened, we have informed the general contractor several times.
3. The flow tubes of our underfloor heating are black and we do not see any flow; we complained about this after point 2. Here the general contractor said we no longer have a warranty because we had our heat pump serviced directly by Vaillant and not by his subcontractor. The service description of his maintenance does not mention the underfloor heating. On the phone, he told us that the maintenance of the underfloor heating was included free of charge; we just should have asked.
This phone call was the last time he responded to our emails / calls. All deadlines set have been missed.
What would you do? What can we do? Our legal expenses insurance does not cover construction.
Thanks in advance for your help.
How would you proceed? In advance, the general contractor no longer responds to our emails / does not react anymore.
1. We received an energy certificate in which the roof windows are specified with a UW value of 0.9. This value only applies to triple-glazed windows. We were installed double-glazed windows. After we complained, the general contractor simply sent us a new energy certificate with a UW value of 1.3, which corresponds to double-glazed windows.
2. Our wallpaper is coming off the wall; we were told someone would get in touch, but until today this has not happened, we have informed the general contractor several times.
3. The flow tubes of our underfloor heating are black and we do not see any flow; we complained about this after point 2. Here the general contractor said we no longer have a warranty because we had our heat pump serviced directly by Vaillant and not by his subcontractor. The service description of his maintenance does not mention the underfloor heating. On the phone, he told us that the maintenance of the underfloor heating was included free of charge; we just should have asked.
This phone call was the last time he responded to our emails / calls. All deadlines set have been missed.
What would you do? What can we do? Our legal expenses insurance does not cover construction.
Thanks in advance for your help.