wiltshire
2025-10-26 12:17:14
- #1
with this I have fulfilled my duty as a customer.
Then everything is fine.
Apparently, I cannot help.
with this I have fulfilled my duty as a customer.
Most people here are talking about spilt milk.
I'll try to approach this differently.
Your first question: "Is this really poor workmanship?" I would try to evaluate it objectively:
For flatness tolerances, DIN 18202 Table 3 Line 6 gives relevant spot measurements for you.
The inspection is done using a straightedge between two height points of the disputed surface.
So for example, at 2m a tolerance of 7mm would not be objectionable.
So in your case, according to the generally recognized rules of technology, it is definitely objectionable.
In general, DIN 18202 is applicable for dimensional tolerances.
The question is, did the painter raise concerns before starting the work? If so, it might be that he is not obliged to adhere to the tolerances.
Your second question, what your options are now.
Your craftsman is allowed to make corrections. Give him this opportunity / request him to do so. If he refuses, consider carefully whether you want to pursue legal action. At the same time, have another craftsman prepare a cost estimate for the defect remediation tasks you consider necessary (with precisely defined scope and quality of work to be requested and covered).
I claim that legal action will not be worthwhile under EUR 10,000 additional costs (which in my opinion you will not reach).
That does not mean you can't try to get the money back from the first craftsman, but I would not do it through legal means.
I would like advice, tips, experiences, etc. from people who either have expertise in this regard or have had experiences. If you can’t say anything about it, that’s not a problem.Yes, I also read the answers you deleted in the other forum. I think that’s what you want to read. :)
I wrote this in the opening post:
And repeated it several times in between, so much for "it reads like that."
If I were in your position, I would probably proceed the same way. An expert would be better, but you probably won’t be able to get one on such short notice. Formally, the craftsman would first have to report completion (possibly of an agreed performance section), and you would have to refuse acceptance accordingly and issue a defect notice. But if you have already decided to resolve this as humanly as possible, it would be fair to conduct such a personal conversation with as little excitement as possible and first see how he reacts.