stefanh
2015-08-10 14:56:06
- #1
Hello everyone,
I have additionally commissioned my heating installation company to carry out the bathroom installation on a time-and-material basis.
The last delivery of two washbasins and cabinets arrived and the company was informed. After about a week, I received a call saying that the installation would start at short notice the next day at 10 a.m.
The next day, however, the company only arrived at 2 p.m., installed most of it, and left again after 2 hours. The following day, the company came back (at 11 a.m.) and finished the rest in 1 hour (it was a Friday).
Now I receive an invoice:
Day 1: travel km
Day 1: travel time
Day 1: 2 hours working time
Day 2: travel km
Day 2: travel time
Day 2: 1 hour working time
The breakdown corresponds to the truth and everyone here will probably be able to prove to me legally with paragraphs that this is also legally okay.
But travel km and time alone make up more than half of the invoice. Personally, I feel taken advantage of... They could easily have finished the work in one day.
Why they had to leave, I can only speculate. But even earlier during the heating installation, they always knocked off at 4 p.m.
Have you ever experienced a similar case? Can I somehow defend myself against the double travel costs here?
Thanks and best regards,
Stefan
I have additionally commissioned my heating installation company to carry out the bathroom installation on a time-and-material basis.
The last delivery of two washbasins and cabinets arrived and the company was informed. After about a week, I received a call saying that the installation would start at short notice the next day at 10 a.m.
The next day, however, the company only arrived at 2 p.m., installed most of it, and left again after 2 hours. The following day, the company came back (at 11 a.m.) and finished the rest in 1 hour (it was a Friday).
Now I receive an invoice:
Day 1: travel km
Day 1: travel time
Day 1: 2 hours working time
Day 2: travel km
Day 2: travel time
Day 2: 1 hour working time
The breakdown corresponds to the truth and everyone here will probably be able to prove to me legally with paragraphs that this is also legally okay.
But travel km and time alone make up more than half of the invoice. Personally, I feel taken advantage of... They could easily have finished the work in one day.
Why they had to leave, I can only speculate. But even earlier during the heating installation, they always knocked off at 4 p.m.
Have you ever experienced a similar case? Can I somehow defend myself against the double travel costs here?
Thanks and best regards,
Stefan