The front door with automatic locking is difficult to open.

Hello everyone,

I am currently seeking advice because I am not quite sure how to proceed regarding my front door in the new building. It is clear that the door does not sit properly in the frame at the upper left corner. You can press on it with your hand. As a result, the door is difficult to open. When you turn the key slowly, the lock somehow gets stuck. When you turn the key quickly, the door does open, but you notice that it is very stiff.

If you press on the upper left corner, you can turn the key easily and without any problems until the door opens. The craftsman has been here several times but has not found a proper solution and spent hours adjusting it. The argument here is that it is normal for front doors to require pulling first and then turning the key. Apparently, the expert would agree that this is the case for 95% of front doors and that it is probably standard. But none of our neighbors have problems like we do.

I (and others) believe that the door frame is crooked, and therefore the door cannot be opened. Can one insist on their rights here, or are there tolerances that must be accepted?

Is it worth getting an expert?

Something "off" is probably always there. The question is how much it is with you? And have you ever tried oils?

One should know - if one wants to assess this: Material of the door? Size of the door? Color of the door? Type of lock (front door lock)? Picture is advantageous.

One should know - if one wants to judge: Material of the door? Size of the door? Color of the door? Type of locking (front door lock)? Picture is advantageous.

For what? The door should always be able to open/close without problems. @TE: first the colleague fiddled around with several attempts and when he didn’t manage it, it suddenly/is was considered normal. Ever used a spirit level and checked everything? But it doesn’t matter. Keep complaining! btw: how was it actually financed?

I (and others) are of the opinion that the door frame is crooked and therefore the door cannot be opened. or are there also tolerances here that have to be accepted.

Of course there are tolerances, but the function must always be ensured.

One should know - if one wants to judge: Material of the door? Size of the door? Color of the door? Type of locking (front door lock)? A picture is advantageous.

Data and good photos help enormously. My crystal ball simply refuses to say anything without input.

You are of course right. I gave too little information. The color of the door is anthracite on the outside and white on the inside. It is an automatic locking system with 2 claws (one at the top and one at the bottom). I also checked with the spirit level. The door is straight, the frame is slightly crooked at that spot. Even with increased pressing force, the door is loose. You can also see it on the drill holes.