Should the awning maker make corrections here? - Is this a defect?

Hello dear forum community,

I purchased and had installed an awning (3200 euros) from a company operating nationwide from Duisburg.

Due to the ETICS, injection anchors were used to attach the brackets (to which the awning is mounted). However, one of these is installed at an angle from the side and simply doesn’t look nice in the visible area (see picture). Also, the plaster seems to be slightly depressed, so I’m not sure if something needs to be done there.

I have reported this to the company and thought someone would come to inspect and adjust the angle. But that wasn’t the case; instead, I received a brief reply stating that this can happen with these anchors and does not affect the function of the awning. Too bad, so I wrote back and forth again, asking them to look at it on site and correct it if necessary.

No one came to me, and I received the answer again that this is not a defect and, besides, I had signed the acceptance protocol (which I unfortunately overlooked at the time...).

What do you think? The invoice has not been paid yet. Should I deduct something and then have it corrected by someone else (the withheld amount I could transfer later). Or is it really not a defect, and the awning installer is right.

Thanks already for your assessments.

Regards Robert

So, I can't really see any pressed-in plaster like that. Couldn't it simply be that this lower cover plate (that's what it looks like to me) is just not mounted completely straight? Can you reach the screw that is visible in the picture? Maybe try gently loosening it just a tiny bit and see if the plate can be aligned then. Otherwise, it would probably be merely a cosmetic defect, if anything at all, and it will be difficult if you withhold any payment for it. The signature on the acceptance protocol certainly won't help in that case either.

What do you think?

Technically fine, visually marginally not so nice, accepted = that's just how it is and not a real "defect" that justifies a reduction in the invoice.

You have an installation with a hanging cable and the crooked clamp bothers you - I find that funny. I see it like . There is no reason for complaint here anymore - those who are picky and accept non-picky must deal with it.

Yes, thank you very much for your comments, my assessment was already leaning that way. So it will stay that way...

: The awnings are delivered exclusively with cable and plug in order to be able to directly check their function. The final connection is then carried out by the electrician. Therefore, there is actually nothing funny about it. You could have thought that the cable might not remain as it is after a short consideration. Of course, you would have missed the chance to make this nicely provocative comment. Otherwise, thanks for your assessment.

Best regards, Robert

No one will look there anymore later.. I don't see any deficiency either. ...