Roller shutter floor-to-ceiling window broken

  • Erstellt am 2023-07-17 19:23:14

Anne1983

2023-07-17 19:23:14
  • #1
Hello everyone,
it's about the following phenomenon! We have now been living in our new building for the third year. On the top floor on the west side, we have two floor-to-ceiling windows with electric shutters. Two weeks ago, I wanted to open the shutter in the bedroom in the morning. It made a short "jerk" as if something had broken and since then the shutter has not gone up. So and this morning, the same thing happened in the children's room next door.

How can this be? Does it have anything to do with the heat over the past weeks? And what about the warranty?

The craftsman was informed and is supposed to come in the next few days.
 

rick2018

2023-07-18 06:56:20
  • #2
It can have to do with the heat. If it jerks and then stops, it may be jammed and the overload protection kicks in. Does it work if you assist manually?
 

KarstenausNRW

2023-07-18 08:59:13
  • #3
Broken? For example, due to the heat. Or the motor is permanently too weak for the roller shutter. Haven't you even looked inside the roller shutter box to see what is there? Normally, it is five years. But not warranty, rather liability for defects ;-) In the end, it depends on what is stated in your contract. Building Code or VOB? VOB is four years. And with VOB there are also restrictions for electrical installations.
 

hanghaus2023

2023-07-18 12:01:56
  • #4
We can't know that. It's stated in your contract. Otherwise, according to the Building Code or VOB. Unfortunately, that's your only option.
 

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