neurotroph
2016-02-19 20:53:43
- #1
Hello everyone,
unfortunately, I haven’t made any progress with Ikea service so far (gave up after an hour on hold, no response via email or Facebook) – but maybe some of you have had experience with this.
In September 2014, we bought a Rengöra dishwasher, which suddenly stopped working after our vacation; after a few minutes it starts beeping and no longer cleans. The water supply is clean, not calcified and the same as before the vacation. The Electrolux technician can’t come for at least four weeks. Since I don’t expect the issue to be resolved after just one visit, I would like to take the unit to IKEA and exchange it there.
But before I stand in line on a Saturday morning, I’d like to be sure that IKEA will accept the appliance and not send me home again. Does anyone know if IKEA accepts or exchanges defective devices under the (still valid 5-year) warranty or the lifetime exchange guarantee?
Best regards
Christopher
unfortunately, I haven’t made any progress with Ikea service so far (gave up after an hour on hold, no response via email or Facebook) – but maybe some of you have had experience with this.
In September 2014, we bought a Rengöra dishwasher, which suddenly stopped working after our vacation; after a few minutes it starts beeping and no longer cleans. The water supply is clean, not calcified and the same as before the vacation. The Electrolux technician can’t come for at least four weeks. Since I don’t expect the issue to be resolved after just one visit, I would like to take the unit to IKEA and exchange it there.
But before I stand in line on a Saturday morning, I’d like to be sure that IKEA will accept the appliance and not send me home again. Does anyone know if IKEA accepts or exchanges defective devices under the (still valid 5-year) warranty or the lifetime exchange guarantee?
Best regards
Christopher