How did the craftsmen react to cancellations?

I am curious about how the craftsmen reacted to cancellations at your place?

So far, I have had 2 negative experiences with 2 craftsmen, a shell builder and an interior plasterer. The shell builder told others behind my back that I had tricked him, promised him something, and in the end just ignored him, even though I told him at the beginning that I had asked several shell builders and finally informed him in writing that I had chosen another one. When some acquaintances spoke to me about it, I called the shell builder again and clarified the situation; on the phone he said: "No, I never mentioned that."

The interior plasterer verbally offered me a lime-cement plaster, which I agreed to on the condition that the painter would have a good basis to work on. I spoke with 3 painters; all said the same or wanted to know how the interior plaster would turn out in the end. I addressed the interior plasterer, and he merely said: "then the painters should plaster the wall themselves, then they can prepare the wall so that it fits exactly."

I inquired about other plaster options. I spoke to the interior plasterer again to see if he could do something else for me, because the painters demand quite a bit for the lime-cement plaster, his answer: "I don’t know, you can see on my construction sites how exactly the build-up is; you will see that then."
I thought about it and then had enough of it, so I canceled him by phone.
He: "Yes, no problem, all good."
A few seconds later he freaked out, hung up, and blocked me (no worries, he did not threaten me with violence, I can defend myself).

I always try to put myself in the other person's shoes, but can you relate to this or what experiences have you had?

Time is money, customers can sometimes be demanding, but that actually belongs to being a provider, right?

Have a nice weekend!

hello . You know, I work in the center of Germany. All companies here are well occupied and good craftsmen are currently hard to get. Nevertheless, customer satisfaction is our business. Companies I work with cannot afford such remarks, but they don't make them either. However, if companies behave so uncooperatively, they are also not the partners you are looking for. So straighten your crown and move on ....

Our craftsmen knew that we had requested several (2-3). The conversations were always factual. Reasons for the rejection were technical issues, price, or timeline. There was no "bad blood" either. You can't get every job... Things can get a bit rough on the construction site as well. We had two (small) trades where the boss or one of the workers lost it once. Hotheads, you know. The only thing to do is take a deep breath. Later, I sought a one-on-one conversation and explained to the gentlemen what basic etiquette and business conduct I expect. At first, he was still cheeky and arrogant with me. I then "reined him in" quite matter-of-factly. After that, the interaction was fine. Certainly, our situation is not representative as I already knew most of the craftsmen (not the hotheads) and the craftsmen were happy to work on our project (reference).

So in our region there is always a great report circulating in the newspaper and online about a tile setter who claims that he no longer takes orders from Siemens employees and teachers ... I could get upset about it every time ... he claims they all have no idea and don’t pay their bills Reality is: whoever does their work well and can be talked to also gets their money On the other hand, we have tradespeople who wanted 160 euros for a trip for defect repair which they then call a "customer request" for a 50,000 order volume ... I just don’t understand something like that and you can really talk to us, we are not difficult customers, we just want the quality we paid for no more and no less.

So in our region, there keeps popping up in the newspaper and online a great story from a tiler who claims he no longer accepts orders from Siemens employees and teachers ... I get upset about it every time ... he claims they all have no clue and don't pay their bills. The reality is: whoever does their job well and is easy to talk to also gets their money. On the other hand, we then have tradespeople who wanted 160 euros for a trip to fix a defect they then call a "customer request" on a 50,000 order volume ... I just don’t understand things like that and you can really talk to us, we are not difficult customers, we just want the quality we paid for, no more and no less.

It's called contractual freedom

Nobody likes it when their offer is rejected. Of course, that is no reason to get snappy, but noticing the disappointment of the other person is not a flaw.

from a tiler who claims he no longer takes orders from Siemens employees and teachers ... I could get annoyed about that every time ... he claims they all have no idea and don't pay their bills

You don't have to get annoyed about that. Some professions are considered difficult. If you are a teacher or a lawyer, you belong to one of those professions and can help to break down prejudices or have good experiences. Siemens employees was new to me - but I don’t live in Siemens employee land either.