False statement by sales partner at developer

Hello everyone,

I hope that I am in the right forum with this topic. I also know that a binding clarification will ultimately only be possible with legal assistance. But maybe someone here in the forum has already had similar experiences in the past...

Here are the main facts:

[*
Purchase of a semi-detached house through a developer - turnkey
[*]Sales and consultation through a sales partner commissioned by the developer
[*]Problem "Cable connection":
[LIST]
[*]Unfortunately, no binding commitments regarding this in the purchase contract and construction description
[*]Therefore, inquiry was made with the responsible sales partner whether the house would have a cable connection
[*]The feedback was a clear "YES" - even after a further inquiry
[*]Statement by the site manager during the first site visit (about 8 months later): NO, no cable connection, only a normal telephone line

And that brings us to the problem. We fully relied on the statement and confirmation of the sales partner. For this reason, we omitted special requests such as "preparation for a satellite system" (which was stupid in hindsight..). Now, as things stand, we are left without cable TV and without satellite. The latter can certainly be retrofitted without major effort, but with additional costs.

Do you think there is a chance to still come out well here and possibly even get a cable connection? No development has taken place yet. We inquired together with other buyers at Vodafone; they want a mid four-figure amount per house.

I look forward to your suggestions, ideas, and experiences. Maybe this exchange will help us and possibly show us another way.

Thanks and regards
Tim

Nothing in writing = nothing agreed

Are there even cables there (in the street)? The network operators don't expand everywhere, so the connection costs (for you) are drastically higher because of that.

Edit: From a purely technical perspective, there must be feasible solutions, right? Either retrofitting a dish, IPTV over DSL, ...

You would have had to pay for the cable connection anyway. Is there a reason why you definitely want to have a cable connection? I would take SAT anyway, since only the one-time costs apply. Cable will be significantly more expensive.

Yes, certainly the retrofitting of the satellite dish is, for example, the most realistic option. DSL is rather not my goal, as we would probably end up at max 50mbit/s. That is why we had also aimed for cable, where we have gotten along very well with 200mbit/s over the past few years. If the on-site cable connection were actually already part of the total price (i.e., included), as confirmed by the sales partner, we would not have expected any additional costs besides the connection fees.

Yes, the neighboring properties all have a direct cable connection according to the availability check at VF.

And we have the repeated assurance from the sales partner at least in writing via email. Could that help?

Is there a clause on side agreements in the purchase contract?

It might help, but still, there is probably no way around a lawyer.

Sales partner sounds to me like someone who is not employed by the property developer and therefore acts as a third party who has no direct influence on the contractual relationship between buyer and property developer. Is that correct? "Independent sales representative" or sales agent employed by the developer?