Hello everyone!
We unfortunately only had trouble with this company. After installation, it took 4 attempts and 3 different employees until the necessary settings were made so that the heat pump ran somewhat without issues. In between, endless waiting times.
But already after 5 years, the first circulation pump was broken. We had long, nerve-wracking phone calls because no one wanted to come immediately for such a "small matter," but we were told to wait until an employee was nearby. And that in winter, with two small children, and on a Thursday. Long back and forth on the phone. Result: Someone came on Friday and we had to pay nearly €750 for a little pump that, according to the invoice, cost €110. The rest was travel to/from the site, the technician’s travel time, and one hour of work. Outrageous!!!
After 9 years, the same game. The heat pump is defective. As always, at the beginning of winter. But this manufacturing company does not feel responsible for its product, is absolutely unhelpful or willing to find a solution. Other refrigeration technicians from nearby do not touch the heat pump because they "do not want to take responsibility for such botched work" (quote from two refrigeration technicians after inspection). We have been without heating here for 8 days and got the following tip on the phone: "I don’t understand you at all. It’s not even that cold outside yet and a heater fan only costs €20." Calls are simply hung up, and the contact person hides to avoid having to talk on the phone.
Really outrageous.
Stay away from this company. They are happy to take the money for a new device, but when there are problems, no help is given; instead, you are rudely and shamelessly brushed off.