Cracks in plank parquet flooring

Hello,

I finally had to register here and hope for some expert information. We have installed around 150m² of oak lava oiled country house floorboards. The boards are relatively rough and the offer already stated that individual checks cracks may occur and are excluded from warranty. So far, about 100 spots in our apartment have been repaired where the top layer had slightly peeled off: it was cut out and filled with a black wax pen. Some of the spots are very large and the subsequent repairs are clearly visible. For us, 100 spots are no longer "individual," as stated in the offer.

Now, at some places, partially already repaired, peeling is occurring again. We are also mainly concerned about possible injury risks, as we have a 6-month-old daughter who will soon start crawling.

Today the owner of the parquet company visited us and finally inspected the floor himself. Some boards are now to be replaced as a gesture of goodwill. At the same time, he said that this is completely normal with this sorting, he has this floor himself, it is his best-selling floor, and we are the first to complain about it.

Fortunately, we are in a stronger position, but I do not want to go into that now (family connections).

But now the real question: Is this really normal? Extensive internet research has not really helped me.

I hope to receive some answers here.

Best regards and many thanks in advance

100 defects in 150sqm also seems like a lot to me. In such cases, I always find photos quite useful. The skill someone has in talking their way out is certainly very different. "Die Ersten, die das bemängeln" ... could be, could not be. What I can imagine is that small spots are already a defect for you, which someone else would "overlook"? Does a fabric cleaning cloth get caught or can you get splinters? Then I definitely consider it a defect. If it is "only" optical, one can see it differently. One criterion for me would be: What causes me more trouble as a floor user? Will I be annoyed my whole life? ... but actually it’s not that bad? What does it mean to fundamentally repair the floor? Will it then be made completely new? Does that cost something? How do I cope with the renovation situation? Do I trust the craftsman to really do better the second time? Is there money back and another craftsman does it? Can I find one? How long does that take? Are these - as usual - tongue-and-groove boards? How can individual boards be replaced there? As far as I know, all the floorboards up to the one to be replaced must be removed. Did he explain that? Lots of questions that one should have answered for oneself beforehand. Good luck

I had to register here now and hope for some expert information.

I recommend the following initial measures, 1. Illustrate your description with meaningful (! - not synonymous with overly zoomed) photos; 2. then you can call in the "in-house expert" yourself following the pattern " " ;-) ( ).

What I can imagine is that for you small spots are already defects, which someone else would "overlook"? If a fabric cleaning cloth gets caught or you can get splinters? Then I definitely consider that a defect. If it is "only" optical, you can see it differently.

We are certainly a bit more sensitive, but also because we have small children. In the children's room, about a 20cm long splinter has come loose from a floorboard, which is of course dangerous. Visually, however, it is not bad for us, it hardly catches the eye: It is wood, and sometimes it works (moves), which is forgivable and understandable for me. More unsightly, however, are the now already repaired spots, some of which have "burst open" again with the explanation that "there are air pockets under the top layer of wood and then it just comes loose, completely normal" (quote): Are we too sensitive? These are only a few examples. The spot in the office is the worst visually. It is now to be replaced, although there is a "built-in" office furniture on the floorboard. The floorboard will then be split and only the half with the repair replaced. I will call the expert and ask for his opinion

Basically, the following applies to wooden floorboards, decking boards, and all wood-based materials:
Splintering, which could result in a risk of injury, is not allowed under any circumstances!
Depending on the sorting characteristic (which is stated on the product datasheet or should be noted on the outer packaging),
for cracks filled with a black filler, the limit of goodwill has already been exceeded.
There are different requirements for wood grading, depending on what the customer has agreed with the dealer (or what was advertised on the parquet).
For the grading with the lowest requirements, the following applies

[*]Knots without size limitation
[*]Putty-filled knots and putty-filled cracks
[*]Sapwood as well as natural grain
[*]Coarse color and structural differences

However, the color deviation of the filler must not differ as significantly as in the picture/photo, and the size or length of the cracks would also be a reason to question the original grading.
Because as soon as the optical appearance is significantly damaged by filled cracks, knots, or sapwood, the dealer can no longer claim the aspect of lower purchase costs. Unless the builder (provably) was informed about the various aspects before the purchase.
--------------------
Regards: KlaRa

Splintering, which results in a risk of injury, is absolutely not allowed for a floorboard! [****] Depending on the sorting characteristic (this is stated on the product data sheet or should be noted on the outer packaging), [****] For cracks sealed with a black filler, the limit of goodwill has already been exceeded.

[****] I think some parts of the text have been lost