Window door no longer opens - warranty?

  • Erstellt am 2025-06-28 07:57:21

Alex7788

2025-06-28 07:57:21
  • #1
Hello everyone,

I bought a newly built condominium and moved in in March 2020. From the beginning, the large, heavy floor-to-ceiling window door, which leads from the apartment to the garden, caused problems. The door also has a lock so that it can be used as an apartment door/personal entrance.

The door was always difficult to open (the handle offered a lot of resistance when opening and closing) or it completely jammed and could no longer be opened or closed. In February 2021, there were about 4-5 repair attempts. During this, a kind of child safety lock was also removed. (The door can now tilt when open and can fall out, at least that was explained to me.) After that, I was able to open the door normally again, although it was still stiff. I left it at that because I was annoyed by all the repairs.

For several days now, I have not been able to open the door at all; it is completely stuck and the door handle cannot be moved at all.

Can I possibly still claim the 5-year warranty on the new build here, since the last repair of the window door took place in February 2021?
 

nordanney

2025-06-28 09:07:09
  • #2
Warranty 5 years. Repair does not result in a new 5-year period, unless it is contractually explicitly stipulated.
 

Alex7788

2025-06-28 09:43:01
  • #3
At least contributions can be found on the internet stating that if the construction company acknowledges the specific defect, the warranty begins anew after a repair.
 

hanghaus2023

2025-06-30 08:29:06
  • #4
Did you have the maintenance done regularly?
 

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