Warranty on moving parts. Door handles on terrace door

Hello everyone,

that I even have to open a post at all is already a bad joke, but I can't get any further. We have plastic handles on the outside of our patio doors. The very simple variant. Two of them have become loose by now and one has even completely fallen off. The fastening was done with two mini screws. They were not even one cm long. The first one was replaced "as a goodwill gesture." For the second one, which stopped working 1 month later, there is now an invoice. After various emails back and forth, payment is still being demanded. Since we have only lived in the house for less than half a year and the door has been used maybe 100 times in that time, I of course attributed it to the warranty. Now they say there is no warranty for movable parts. I am being accused of not using and maintaining the patio door properly. How one cannot use a plastic handle properly, I do not know. That I have to carry out maintenance within a few months I have never heard of. Isn't it supposed to be yearly? By the way, the doors are by no means stiff or anything like that. Also, reference is made to normal wear and tear. My inquiry about a subscription model for door handles unfortunately remained unanswered. There are reports on the internet where this handle completely broke off and the screws are still firmly in the door. The handle on the third patio door holds tight as a drum. It seems that it is possible to get these screws tight. My actual question: Is it customary that you have to pay for repairs of "movable parts" although the acceptance was only a few months ago? actually your area of expertise

My actual question: Is it common practice that you have to pay for repairs of "movable components" even though the acceptance was only a few months ago?
@11ant actually your area of expertise

You only partly paid attention: as a window manufacturer, I did make complaints a top priority, but of course, with aluminum there were no problems with plastic parts.
If the profile holds the screws properly and only the plastic handle doesn’t withstand normal use, then just screw on metal handles. They cost less than the nerves for such hassle with people denying material defects.

Hello Danixf

I don’t see your posting as a joke, but respond to it:
These mini screws are so-called set screws. They are tightened with a small Allen key. Maybe they weren’t tightened properly. Then you take a mini Allen key and give them another quarter turn. If the set screw is gone, you buy a new one for 10 cents, maybe put a bit of Loctite on the thread and you save yourself trouble.
Probably the person to whom you explained the complaint hasn’t experienced something like that in the last 10 years. Otherwise, he would have sent you to hell right away and not replaced it "as a goodwill gesture."

Steven

Would do it myself first as well. All the handles were loose after 5 years for me. I screwed it on myself.