Trouble with the descaling system from Permatrade

  • Erstellt am 2022-02-16 08:22:30

_Oskar_

2022-02-16 08:22:30
  • #1
Hello everyone,

we have completely renovated a single-family house built in 1939 and moved in April 2021. Since then, we have been annoyed with the water softening system from Permatrade (permasolvent primus 2.0), which was installed in November 2020.

At the time, we told our plumber that we were considering a water softening system because of the hard water (GdH 12). The system was supposed to soften the water and especially reduce the lime scale that we had constantly dealt with in our old apartment. Shortly after, he installed the aforementioned system without further consultation and praised it highly, so we, as laypeople, accepted it.

Already one month after moving in, we noticed stubborn lime scale spots everywhere, and the water hardness level did not change. We were told to give the system a few more weeks to properly run in, but the problem that we constantly had to descale the kettle and clean the surfaces did not change. So, in summer 2021, we asked the plumber to remove the system.

Since then, we have been annoyed with both the system and the plumber. Despite several reminders, he has not complied with our request and has now openly refused to remove the system but admitted that he is not familiar with this system at all. According to him, the system produces "good lime" that does not damage the devices, but lime is lime, and we constantly have to put in the effort to clean? In autumn, he promised us a credit once in writing on our insistence but now wants to revoke it. All he offers is to put us in contact with a Permatrade field service employee.

I feel cheated here and have already heard that the system is apparently very prone to faults? Can someone here give me advice on whether the system is even suitable for our house or how best to proceed? We live in a village, so my husband does not want to cause trouble with the plumber (he is the only plumber here), but I am about to consult a lawyer and only want to do so if the system is also unsuitable.
 

Mahri23

2022-02-16 10:44:59
  • #2
Short question: didn’t you guys inform yourselves beforehand about what he sold or offered you? The age of the house has nothing to do with the descaling system. I did some research beforehand and then decided on a Bxx system. I already had it installed in the old shared apartment and now again in the new house. The softening degree was measured after installation and the system was then adjusted accordingly. That doesn’t take more than 10 minutes. The new value is then measurable and "noticeable" after about half a day at the latest. I would claim the device (in writing, notice of defects) and that’s it. A properly adjusted descaling system is great and you just have to regularly check the salt supply and refill it.
 

Tolentino

2022-02-16 11:05:00
  • #3
Not that you confuse anything. A normal water softener converts calcium ions into sodium ions. That means, simply put, lime into salt. So you still get white spots. But they are much easier to wipe off. Otherwise, if it is actually faulty, you just have to formally take the correct steps. Notification of defect, request for repair (in writing) he can try twice, after that you have the right to rescind. Each time the deadline must be "reasonable." The legislator has not defined this. Jurisprudence says it depends on what it is. So with a device like this, if it was always available, I think 10 days each time is reasonable. Possibly one last time in writing (served with a witness) set a final deadline, then off to the lawyer.
 

_Oskar_

2022-02-16 11:59:24
  • #4
Thank you for your answers. No, we did not inform ourselves about this system because we trusted the installer. He installed it faster than we could watch, the part was already in the day after the conversation. The white spots that we have everywhere are very stubborn and cannot be easily wiped away at all. I have to scrub the surfaces vigorously with cleaner at least twice to get them clean again, and regularly. Even if these are only salts and not lime, can these stubborn deposits still be harmful?
 

Ysop***

2022-02-16 12:37:08
  • #5
What hardness level is the system set to now? And have you measured it? The adjustment actually goes quickly.
 

_Oskar_

2022-02-16 12:45:14
  • #6


No idea what the system is set to. The installer did that back then. We had hardness level 12 in the water before and still do, there’s no measurable difference. The installer came by once in the meantime but said everything is running fine?
 

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