_Oskar_
2022-02-16 08:22:30
- #1
Hello everyone,
we have completely renovated a single-family house built in 1939 and moved in April 2021. Since then, we have been annoyed with the water softening system from Permatrade (permasolvent primus 2.0), which was installed in November 2020.
At the time, we told our plumber that we were considering a water softening system because of the hard water (GdH 12). The system was supposed to soften the water and especially reduce the lime scale that we had constantly dealt with in our old apartment. Shortly after, he installed the aforementioned system without further consultation and praised it highly, so we, as laypeople, accepted it.
Already one month after moving in, we noticed stubborn lime scale spots everywhere, and the water hardness level did not change. We were told to give the system a few more weeks to properly run in, but the problem that we constantly had to descale the kettle and clean the surfaces did not change. So, in summer 2021, we asked the plumber to remove the system.
Since then, we have been annoyed with both the system and the plumber. Despite several reminders, he has not complied with our request and has now openly refused to remove the system but admitted that he is not familiar with this system at all. According to him, the system produces "good lime" that does not damage the devices, but lime is lime, and we constantly have to put in the effort to clean? In autumn, he promised us a credit once in writing on our insistence but now wants to revoke it. All he offers is to put us in contact with a Permatrade field service employee.
I feel cheated here and have already heard that the system is apparently very prone to faults? Can someone here give me advice on whether the system is even suitable for our house or how best to proceed? We live in a village, so my husband does not want to cause trouble with the plumber (he is the only plumber here), but I am about to consult a lawyer and only want to do so if the system is also unsuitable.
we have completely renovated a single-family house built in 1939 and moved in April 2021. Since then, we have been annoyed with the water softening system from Permatrade (permasolvent primus 2.0), which was installed in November 2020.
At the time, we told our plumber that we were considering a water softening system because of the hard water (GdH 12). The system was supposed to soften the water and especially reduce the lime scale that we had constantly dealt with in our old apartment. Shortly after, he installed the aforementioned system without further consultation and praised it highly, so we, as laypeople, accepted it.
Already one month after moving in, we noticed stubborn lime scale spots everywhere, and the water hardness level did not change. We were told to give the system a few more weeks to properly run in, but the problem that we constantly had to descale the kettle and clean the surfaces did not change. So, in summer 2021, we asked the plumber to remove the system.
Since then, we have been annoyed with both the system and the plumber. Despite several reminders, he has not complied with our request and has now openly refused to remove the system but admitted that he is not familiar with this system at all. According to him, the system produces "good lime" that does not damage the devices, but lime is lime, and we constantly have to put in the effort to clean? In autumn, he promised us a credit once in writing on our insistence but now wants to revoke it. All he offers is to put us in contact with a Permatrade field service employee.
I feel cheated here and have already heard that the system is apparently very prone to faults? Can someone here give me advice on whether the system is even suitable for our house or how best to proceed? We live in a village, so my husband does not want to cause trouble with the plumber (he is the only plumber here), but I am about to consult a lawyer and only want to do so if the system is also unsuitable.