Yes, then that’s crap. Don’t let yourself be driven crazy here, it is really unpredictable where the pendulum will swing. Sometimes the craftsmen are directly demonized, sometimes the client, that is you, is accused without any reason of not having "measured" correctly or your competence to judge such a thing is denied.
With some specialists here, I really also doubt that they have ever held a spirit level themselves and/or have ever created a slope or aligned something level... because in practice every craftsman first checks their work with a spirit level. Whether it’s the carpenter installing a door frame, the bricklayer checking his masonry wall, or the landscape gardener setting block steps, curbstones, or a terrace. And if the air bubble is within the inner markings... then that is considered level and has absolutely nothing to do with slope.