Terrace roofing profile incorrect

Hello

I’ll start from the beginning:
Last year in March I ordered and bought a kit without glass for a patio roof. The roof is calculated, cut to size, and delivered.
I ordered the glass according to the measurements provided by the company that supplies the profiles.
Due to work, I was only recently able to start assembling the patio roof.
The project is in its final stages. The glass needs to go on, the crane is ordered, I measure everything again and realize something doesn’t fit. The glass is about 10 cm too long. The covers that go over the glass at the end are also too long.
I call the profile supplier and we discuss everything. He is not very helpful.
After some time it turns out that the rafters are not 2,877 mm but only 2,774 mm long. That accounts for the 10 cm. I ask for a suggested solution. He dodges the issue. Talks about something from over a year ago and whether I hadn’t measured on delivery.
I suggest that I have both the glass and the covers shortened and that we somehow settle the costs with a new upcoming order. He continues to dodge. Says he is not allowed to decide, management is on vacation, etc. Now I want to complete the roof. For that, I have to have the glass shortened. The covers too. But I suspect that the supply company is trying to trick me, will refer to some remedial work, and will refuse all cost coverage (this is only about 300 to 400 euros) because of that. The fault clearly and provably lies with the profile supplier.
What do you advise?

Steven

I am not sure if "cutting the glass" is actually that simple and would easily cost 300-400€. Maybe a solution would be to rather "extend" the rafters or procure new ones, but that depends on your project. Otherwise, I would assemble the thing now if I have the time and inclination and address the regulation in writing at the same time with the demand for financial compensation. Surely it is lost money and annoying, but for that amount, my good mood and joy in glass construction would be more important to me, and I would be less interested in a quarrel. If you then get a few euros back, that’s good, but I wouldn’t want to make my well-being dependent on that.

Last year in March, I ordered and purchased a kit without glass for a patio roof. The roof is calculated, cut to size, and delivered.
I ordered the glass according to the measurements provided by the company that supplies the profiles.

It's really unfortunate that the error was only noticed after a year. Nonetheless, the seller must be given the chance to remedy the issue. Set a deadline of 10 days and otherwise threaten further action.

A safety glass must actually be used for a terrace roof. This cannot be shortened afterwards. What kind of glass did you order?

A safety glass is actually required for a terrace roof. This cannot be shortened afterwards.

Hello borderpuschl

The glass is laminated safety glass 8 mm (0.76 mm foil).
New, correct rafters are only possible with immense effort and cost. The posts (3) of the terrace roof
I have dowelled onto the roof of my double garage, on which a roofer laid several sealing foils and specially made slope styrofoam. The costs for a modification would be around 10,000 euros. There, shortening glass or new glass is cheaper. I can live with a 10 cm shorter roof. What gets on my nerves biscuits is just the dithering.

Steven

I can understand that well. I don't know the situation, just wanted to point out that safety glass like your [VSG] cannot be shortened afterwards.